Marshal Hilton Fine Art Information Center
How do I order a print?
Add the products you wish to order in your shopping cart by clicking on the Add to Cart button located next to the product image. When you’re ready to complete your order, click Continue Checkout from within your cart and follow the instructions.
If you need assistance completing your order or have a question, we are here to help. You can email us by simply visiting our contact page.
Inquiries received during non-business hours will be answered the next day.
Is an account required to place an order?
No. You can order and checkout as a guest. We do not offer individual Customer Accounts at this time. We do advise however, that you take advantage of signing up for our MHFA news letter to receive priority notifications on New Releases, News and Updates on Marshal’s photo assignments and travel expeditions, and special promotional offers from the studio.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Paypal. Personal Checks and Cashiers Checks may also be used for payment. Contact an MHFA representative for details.
When will my credit card be billed?
Your credit card or payment service will be billed at time of order.
Is there a return policy?
All of Marshal Hilton Fine Art Limited Editions are custom-made, to order. We are unable to offer returns or exchanges.
Is my purchase subject to state sales tax?
Marshal Hilton Fine Art will charge applicable sales tax when delivering to the following state(s); California.
International collectors are responsible for paying any and all international fees, duties, customs and taxes. We encourage you to contact your local postal delivery service or Customs Bureau for the specific information regarding your purchase and delivery requirements.
How much does it cost to ship my print?
Shipping costs are determined by the size of the print(s) weight, additional crating for freight if needed, and the destination. Shipping and Insurance costs are paid by the customer and will be invoiced separately.
After payment for the order has been received an MHFA representative will contact you to get your specific shipping information. We will contact our preferred carriers for a shipping quote and present the quote to the customer for review and payment. If customer prefers to “Self-Ship” we can accommodate that request as well. Please read the details in the MHFA Terms of Sales Agreement located in the Shopping Cart prior to payment.
How do I remove an item from my shopping cart?
This can be done one of two ways:
- Simply click the Remove button on item listing you desire to remove from your shopping cart
- Change the quantity, entering the new quantity desired and click “Update”
Do you store my credit card information?
Can I change my shipping address after I pay for the Print?
If you have placed your order but the print hasn’t left our production partners facility, then you can contact us to update your shipping address. If we have already given your print to the shipping carrier, please contact us to see if a re-route is possible*
*If you alter your delivery destination to a taxable state, MHFA is required to collect the applicable taxes prior to the artwork leaving our facility or rerouting with carrier.
If your shipment is returned to us as undeliverable, we will attempt to contact you using the contact information provided on your order. If we are unable to make contact with you to arrange for alternate shipping within 10 business days, MHFA will be relieved of any further responsibility for your order, and MHFA reserves the right to dispose of the print at our discretion. Customer will be responsible for all associated costs of reshipping the order.